And still no expression of sympathy to the people who were turned away or even real expression of regret let alone apology. Just hard-nosed self-exculpation and passing the buck to Flybe managers who can't defend themselves. Sad.
If I'd drafted a statement like that when I was Director of Communications to a major organisation, the CE would have told me to start again with a bit more empathy. Reflects badly on Mr. Rowe.