Antony Moxey
Very well known Exeweb poster
Staff are always redeployed rather than replaced. Self service tills take up less space than manned ones so people can get through more quickly. Your conflicting data has been ill advised - self service tills never replace staff, they’re in addition to staff.I assume the self service tills reduce the need for staff or permit redeployment of staff but I have read conflicting data on that.
One assumes there is a cost benefit to the business in having these self service tills in place of manned tills.