Frontline staff doing their jobs as decreed by those way above them, getting it in the neck again.When I was in a supermarket the other week and only had a few items the guy working there directed me away from an actual person working on a till to a self service area , I politely declined his offer and said " I wouldnt be using the self service check outs as I already have a job plus dont work here "
He looked rather confused for a moment then walked away to carry on directing people away from the tills.
Here's a friggin radical idea instead of having people stood around doing very little and others who's specific job seems to be getting customers to do an employees job
WHY NOT JUST JUMP ON A TILL AND DO YOUR JOB BEFORE THE WHOLE SHOP IS RUN BY 1 PERSON AND YOU ARE ALL MADE UNEMPLOYED !!!