grecIAN Harris
Very well known Exeweb poster
To often we hear about the bad things regards customer service anywhere but I thought I'd mention the great customer service by the Club this morning.
Yesterday I went to purchase tickets online for the game. I went through the process to the end but on the final screen the payment button didn't react. As I have a wireless mouse and an old computer I just simply thought it was a problem my end. I clicked again, still no reaction. So I backed out went through the process again. Same result. I backed out again and it went through to Visa/Mastercard end screen to say the transaction had completed and pressed the final button to end but then an error message came up. I emailed the ticket department to see if the purchase had gone though. Six minutes later I had a reply to say that they had no record of a purchase but if I had been charged to let them know. When I got home after the game my wife is doing her nut because there had been six payments that had gone through to ECFC. One of them was obviously where I had bought the tickets at the ground so I emailed the club yesterday evening with proof of what happened but quite honestly wasn't any kind of response until tomorrow morning when business opens up again. At 8.54 this morning I get an email from the ticket office apologising for the error, asking what happened and what error messages I received during the process so they could launch an investigation into what happened and that I would be reimbursed ASAP tomorrow morning for the five error purchases.
In general terms maybe nothing more than I should get but not at 8.54 on a Sunday morning so top work to whoever it is at the other end of my email. Thank you.
Yesterday I went to purchase tickets online for the game. I went through the process to the end but on the final screen the payment button didn't react. As I have a wireless mouse and an old computer I just simply thought it was a problem my end. I clicked again, still no reaction. So I backed out went through the process again. Same result. I backed out again and it went through to Visa/Mastercard end screen to say the transaction had completed and pressed the final button to end but then an error message came up. I emailed the ticket department to see if the purchase had gone though. Six minutes later I had a reply to say that they had no record of a purchase but if I had been charged to let them know. When I got home after the game my wife is doing her nut because there had been six payments that had gone through to ECFC. One of them was obviously where I had bought the tickets at the ground so I emailed the club yesterday evening with proof of what happened but quite honestly wasn't any kind of response until tomorrow morning when business opens up again. At 8.54 this morning I get an email from the ticket office apologising for the error, asking what happened and what error messages I received during the process so they could launch an investigation into what happened and that I would be reimbursed ASAP tomorrow morning for the five error purchases.
In general terms maybe nothing more than I should get but not at 8.54 on a Sunday morning so top work to whoever it is at the other end of my email. Thank you.
