Waterstones (on-line store).
I won't bore you with all the detail bcause I could write a book on my one and only experience of this company.
Basically I order 3 books in July with a £20 gift voucher. They cancelled one so I order a new one. They then want to charge me delivery because my new book wasn't over £15. My original order was, so the delivery charge was not applicable. It's not my fault they didn't have the book.
Told that all 3 books were not in stock and they would get delivery soon. 4 weeks later I progress the orders and they give me dates in September. A few weeks later they cancel 2 of the books - 9 weeks after I originally ordered them. I then write a letter of complaint. 2 days later they cancel my one remaining book. No repsonse to my letter (sent 1-2 weeks ago). My account is also £10 shy. So, I am down £10, no books and all orders cancelled.
The thing is, since I placed the orders I have actually seen these books in shops so it shouldn't be difficult to get their hands on them.
All this for £20, but it just goes to show what a pile of poo they are if 100% of my order has to be cancelled and it takes them 9-10 weeks to well me (in this modern age we live in). In all the years I have been buying from Play.com they always have the product, it is delivered free and is delivered in 3-5 days. My one and only complaint with them (in over one hundred purchases) was dealt with extremely promptly and I had a replacement DVD in less than a week.
Any one else want a moan?
I won't bore you with all the detail bcause I could write a book on my one and only experience of this company.
Basically I order 3 books in July with a £20 gift voucher. They cancelled one so I order a new one. They then want to charge me delivery because my new book wasn't over £15. My original order was, so the delivery charge was not applicable. It's not my fault they didn't have the book.
Told that all 3 books were not in stock and they would get delivery soon. 4 weeks later I progress the orders and they give me dates in September. A few weeks later they cancel 2 of the books - 9 weeks after I originally ordered them. I then write a letter of complaint. 2 days later they cancel my one remaining book. No repsonse to my letter (sent 1-2 weeks ago). My account is also £10 shy. So, I am down £10, no books and all orders cancelled.
The thing is, since I placed the orders I have actually seen these books in shops so it shouldn't be difficult to get their hands on them.
All this for £20, but it just goes to show what a pile of poo they are if 100% of my order has to be cancelled and it takes them 9-10 weeks to well me (in this modern age we live in). In all the years I have been buying from Play.com they always have the product, it is delivered free and is delivered in 3-5 days. My one and only complaint with them (in over one hundred purchases) was dealt with extremely promptly and I had a replacement DVD in less than a week.
Any one else want a moan?
